Photo DVD Slideshow-Share your better memory on TV/DVD player
Support Center
If you encountered any question about Photo DVD Slideshow, Please firstly refer to FAQs. I’m sure you maybe get quick answers here without any difficult. IF not, please feel free to contact us support@anvsoft.com.
Frequently Asked Questions
Order Issues
How can I get the program and license code after ordering?
I don’t have credit card or PayPal account. How can I buy Photo DVD Maker?
Can I call to order Photo DVD Maker?
I have not received any thing yet since I ordered the program hours ago. Why?
How can I look up my order status?
Can I update my user account with a new email address?
Backup CD
Why there is no license key comes with the backup CD?
How long does it take before I get the backup CD?
What shall I do if the backup CD does not work?
Registration&Installation
Is Photo DVD Maker compatible with Mac?
Is Photo DVD Maker compatible with Vista?
I can not install Photo DVD Maker on my computer. Why?
What's the difference between the free trial version and the registered version?
What shall I do if the license code is invalid?
What if I lost the license code?
How to upgrade to the latest version? Is it free?
Create Project&Album
Can I create more than one album in one slideshow?
How to save and restore a Flash Slideshow project?
How to change the cover image (thumbnail) of the album?
Can I hide the tooltips appeared in the transition and music list?
Create Photos&Videos
What types of image formats are supported?
How many photos can be added to one slideshow?
What types of videos formats are supported?
How to change photo order in the slideshow?
How to import photos from Picasa?
All photos in the saved project are missing when I open it after. Why?
Adding Music
What kinds of music can be added to photo slideshows?
Can I add several pieces of songs as background music?
I try to add music to the slideshow but without luck. Why?
How to add protected music to the slideshow?
How to remove the default music?
The music ends before the last photo shows up. How to fix it?
How to add narrations to photo slideshows?
Using Effects, Themes & Templates
How to disable transition effects?
Can I create simple slideshows without themes or boarders?
How to get more themes and DVD menu templates?
Can I make my own themes and templates?
Is it possible to add acknowledgement content in the end of the slideshow?
Burning DVD/VCD
How long does it take to burn a DVD?
The program failed at the very end of the burning process. Why?
Why does the program hang up during the burning?
Photo DVD Maker does not recognize my CD/ DVD writer. What shall I do?
Can I use other program, such as Nero, to burn the slideshows created by Photo DVD Maker?
How save the photo slideshow as ISO image?
Watching on TV/Computer
The slideshow DVD cannot play on my TV. Why?
What are video aspect ratio and TV cropping?
The outer parts of some pictures are cropped when playback on TV. Why?
I don’t like some pictures being cropped. Is there a solution?
There are black bars around photos when the slideshow playback. Why?
Why there is no transition effects when the slideshow playbacks on TV?
Why are some photos much smaller than they should be when playback on TV?
How to improve the picture quality of the slideshow?
Only see menu while playing on TV. Why?
Uploading to the YouTube & MySpace
How to create and upload slideshows to YouTube?
How to create and upload slideshows to MySpace?
I cannot to upload the slideshow movie to YouTube. Any idea?
Support Service
Testimonials
"“With the power of photo dvd slideshow behind us, I made my own photo slideshow and send to overseas son and daughter. They are all surprised.--Greg Twemlow ((DataTraceDNA))
“I love the all in one solution and it is what I recommend to all my customers.” -- Inger Mari Ferner (Dekor & Reklameservice)
“As a blogger, i love photo dvd slideshow to show photo flash on my blog.” -- Cherie McKimmin (SheWealth)
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